SHIPPING AND RETURNS
- At BuyCosmetics.Cy, we prioritize the swift and efficient delivery of your purchases. We recognize the value of your time and are dedicated to dispatching your orders as promptly as possible.
- Delivery Schedule: We offer reliable and speedy delivery services six days a week from our Cyprus warehouse. Packages are shipped from Monday through Saturday, with most orders being dispatched either on the same day or the following day.
- Courier Service: For deliveries across Cyprus—including Nicosia, Larnaca, Limassol, Famagusta, and Paphos—we partner with ACS Courier. You have the option to choose home or office delivery or pick up your order from any ACS Courier location within Cyprus.
- Shipping Costs: We offer free shipping for orders over €100. For orders under €100, a shipping fee of €5 will apply.
- Delivery Times: If you choose to pick up your order from an ACS Courier location, it typically takes 1 to 1.5 days if dispatched in the morning. Home or office deliveries generally take 1-2 days. To ensure a smooth delivery, the courier will contact you 10-15 minutes before arrival to arrange a convenient time.
- Holiday Season: Please note that during holiday periods, there may be slight delays in delivery times due to the increased demand on courier services.
Returns Policy:
- Return Window: We accept returns within 14 days of receiving your order. To initiate a return, please contact us. We will provide you with detailed instructions on how and where to send your package. Please note that any items returned without prior authorization will not be accepted.
- Conditions: Returned products must be in their original, unopened, unused, and undamaged packaging to qualify for an exchange. We will inform you once we have received and inspected the returned product, and let you know whether the return has been approved or not.
- Return Shipping Costs: Customers are responsible for covering the cost of shipping the returned product back to us, as well as the shipping fee for the replacement product.
- Refunds and Exchanges: Please note that we do not offer refunds for returned items or changes of mind. However, you may exchange the returned product for another item of equal or lesser value within 14 days.
Damages and Issues:
- Upon receiving your order, please carefully inspect it. If you find that the item is defective, damaged, or incorrect, contact us immediately and include photos, so we can assess the issue and resolve it promptly.
Europe and Rest of the World Shipping Policy:
Free Shipping: Enjoy free shipping on all orders over €300.
Flat Rate Shipping: For orders under €300, a flat shipping fee of a minimum €10 applies.
Delivery Times:
Within Cyprus: Expect delivery within 1-2 business days.
Within Europe: Delivery takes 3-10 business days, depending on your location.
Holiday Season Advisory:
During peak times such as the holiday season, delivery may take slightly longer. To ensure timely receipt of your orders, we recommend placing them well in advance.